ACU Member Updates Regarding Changes in Services During the Coronavirus Outbreak
AUGUST 14, 2020
Alert Issued Through DHS's Cybersecurity Agency, with Spoofing Activity Detected on COVID-19 Loan Relief Webpage
The Cybersecurity and Infrastructure Security Agency (CISA), a part of the Department of Homeland Security, has issued an alert regarding spoofing activity related to the Small Business Administration's (SBA) COVID-19 loan webpage. An unknown malicious cyber actor is sending phishing emails that include a link to the spoofed SBA website; the site is being used for malicious redirects and credential stealing.
Go to CISA's website to view a screenshot of the website arrived at via the malicious link, read more details about this incident, and learn security tips you can use.
JUNE 22, 2020
Mesquite and Springfield Offices Begin Limited Reopening
ACU’s Mesquite and Springfield offices are now offering limited lobby access at their locations, with Mesquite taking in-person appointments for notary service only and Springfield taking in-person appointments for services not available in the drive-thru lanes.
Appointments can be made by phone; contact information is below:
3001 Motley Dr., Ste. A
Mesquite, TX 75150-3457
2350 East Bennett
Springfield, MO 65804-1732
JUNE 8, 2020
Limited Reopening for Appointment-Only Services in Garland Home Office
ACU has begun the first phase of our reopening process, offering limited lobby access for specified services at our home office in Garland at 2154 Forest Lane. Members may call ACU to make in-person appointments for notary service, signature guarantee service, safe deposit box access, and real estate loan closings. These are the only services available for appointments at this time and are only in our Garland home office. To make an appointment for one of these services, call 972-494-5328.
We encourage you to continue using other ACU services via our drive-thru lanes, by phone and through our website, as well as accessing your accounts through our surcharge-free ATM network. Plans for the next phase of our reopening are in the works, so watch for future announcements regarding that. As always, thank you for your patience and cooperation as we move forward.
MAY 26, 2020
Activate Your Economic Stimulus Debit Card to Access Those Funds
Your coronavirus stimulus payment may have arrived to you in the form of an Economic Impact Payment (EIP) debit card, rather than a paper check or direct deposit. If so, you can activate your card and begin using it by viewing this information.
MAY 8, 2020
Continuing to Serve Members
America’s Credit Union has remained open for business throughout the coronavirus crisis, though lobby access to all branches was closed on March 19. ACU has continued to serve members during this time via our drive-thru lanes, by phone and through our website. This process will stay in place for the time being. We are continuing to monitor the situation and will make future announcements like this as any new procedures may develop.
Additionally, we encourage you to continue using our convenience services:
Our surcharge-free ATM network is also always available. Use these links to learn more about these services if you do not have them already. If you need assistance or have questions about any of our services, call us at 972-494-5328 or 800-543-2811. In Springfield, call 417-881-0482.
APRIL 23, 2020
Take Advantage of ACU's Convenience Services
As an alternative to visiting an ACU branch office, our convenience services make managing your accounts easy and right at your fingertips. These services include:
You can check your balance, make deposits and withdrawals, schedule loan payments and handle many additional account transactions, all from the comfort of home. Using an ATM is also a good option, with surcharge-free locations readily available in ACU's network of ATMs.
APRIL 20, 2020
Consider All Your Options When Looking at Vehicle Financing
Automakers are offering a lot of attractive deals and financing offers right now, and while everything may sound great, it's a good idea to also check out other options. Read on to learn more.
APRIL 13, 2020
ACU Annual Meeting April 21
As we have all experienced, Covid-19 has caused most people to change the way they interact with the rest of the world, but it has also given us a chance to learn and use the technologies in our lives which we might not consider otherwise.
ACU is no exception.
Our regulators at the Texas Credit Union Department have temporarily approved credit unions to hold their Annual Meetings virtually, and we have chosen to use this option for the sake of your health and that of our employees and board. You will be able to attend this year’s Business Meeting via a video link on Zoom.com or by phone on Tuesday, April 21, at 5:30pm.
The meeting will be very brief and there will be no door prizes or other drawings. The Standard Credit Union Bylaws, Section 3.06, state that when there is only one nominee for each open seat, there will be no nominations from the floor and the Chairman will declare those chosen by the Nominating Committee to be elected by general consent. Since there have been no additional nominations in advance via petition, there will be no election at this Annual Meeting – it will be informational only.
You will need a passcode in order to attend the meeting, either by phone or computer. This meets regulatory requirements that we verify that those counted as part of the quorum are members, and it ensures the online security of the meeting. You can request a passcode by completing an online form via Docusign, which is a highly secure site that allows you to provide information to us without exposure to hackers.
Click the link below to request a passcode via an easy online form. None of your information will be used for advertising purposes, only to provide you with access information. Please do not forget to list any other members in your home who will also attend.
If you have any questions, please contact Tamra Gannon at: 469-429-3204. Tamra will also be available at the same number on the night of the meeting, in order to provide help to anyone having trouble accessing the meeting. Please sign in at least 15 minutes early, so she has time to help you with any issues that would prevent your participation in the meeting.
APRIL 10, 2020
Thank You to Our Members
We always appreciate your membership here at ACU, but never more than now during these extraordinary times. As you know, all ACU offices are providing limited services right now, and with some employees working from home or working split shifts, it can make for longer wait times for you and be rather inconvenient. We sincerely thank you for your patience. Rest assured also that ACU remains strong during this time, with our reserve assets more than double the levels required by regulators. We are among the best-capitalized credit unions in the country -- safe and sound, and here to serve you.
APRIL 7, 2020
Remaining Vigilant About Scams
In addition to the upheaval to society the coronavirus situation has brought, it also has become an opportunity for fraudsters to deploy scams upon the general public. We urge you to stay vigilant when purchasing online or otherwise accessing information electronically. Be wary of opening email links that you did not request, as well as providing any personal information online to anyone you are not familiar with. Phishing attacks like this could spread malware designed to steal your information, and often they may appear to be from reputable and recognizable organizations.
Other scams may involve phone calls that claim to be connected to the coronavirus stimulus package but ask you to provide a processing fee to receive your payment. Again, be careful if you experience any of these scenarios. The CUNA Mutual Group, a partner to credit unions nationwide providing financial information and administrative services, has more information here and here about these timely topics.
MARCH 18, 2020
All ACU Branches Will Close Lobby Access March 19th
As the spread of the coronavirus continues, we must prioritize the safety of our members, employees, and the communities where we live above all else.
With the health and well-being of everyone top-of-mind, we have decided to close lobby services at all ACU offices at this time. We are not sure when the lobbies will reopen.
Effective Thursday, March 19th
All ACU branch lobbies will be closed. Drive-thru lanes will remain open during regular business hours. Any paperwork you wish to drop off or retrieve can be handled at the drive-thru; for service that by its nature cannot be done in this manner, such as safe deposit box access, please call the appropriate number below for an appointment.
- Garland Drive-Thru Hours:
- Mon - Th: 7:30am - 5:30pm
- Friday: 6:30am - 6:00pm
- Saturday: 9:00am - 1:00pm
- Springfield Drive-Thru Hours:
- Mon - Th: 7:30am - 4:30pm
- Friday: 7:30am - 5:30pm
- Motley Drive Office in Mesquite:
- No drive-thru available
- Limited services using the slot in the door to the office.
If you need additional assistance as a result of these changes please call 972-494-5328 or 800-543-2811. In Springfield call 417-881-0482 or 800-543-2823.
MARCH 13, 2020
Important Message For ACU Members
With concern about the coronavirus situation continuing to grow, we wanted to inform you of the precautions we are putting in place to help protect you and ACU staff. This well-being is our top priority and was the key factor in determining our procedures.
When you enter an ACU branch, we will always greet you with a smile, but for now, not a handshake.
We ask that everyone use hand sanitizer as they come in, which will be available, and to take other precautions such as coughing or sneezing into your elbow rather than your hands. ACU staff will also be using these procedures, as well as regularly disinfecting lobby counters and other surfaces that are used frequently.
If you are sick, it is advised that you stay home to avoid potential contact with others. An alternative to visiting a branch, whether you are sick or not, is to take advantage of ACU’s convenience services, including:
These services help you make deposits, withdrawals, schedule loan payments and a host of other account transactions, all from the comfort of home. Using an ATM is also a good option, with surcharge-free locations readily available.
Please use the links above to learn more about these services if you do not have them already. As always, if you need assistance or have questions about any of our services, call us at 972-494-5328 or 800-543-2811. In Springfield, call 417-881-0482. We will update you as necessary with any new information on this matter.
We wish you and yours safety and well-being.